#GBE2: Confrontation

When my kids were little and acted up in public, I was quick to tell them that "Aunt Joyce" wasn't going to take them anywhere if they couldn't behave. Now that my kids are grown, they throw the name back at me by calling me Aunt Joyce when I get into my multiple confrontations in front of them.

Even though little girls are taught to be seen and not heard, I must have missed that message because I'm afraid I can be quite confrontational when things don't go my way, which seems to be more frequently since the world abandoned the saying, "The customer is always right." See I Hate Delta Airlines. After much tweeting and bad publicity for that sad excuse for an airline, I got my way–sorta.

Volkswagon is a much smarter company than Delta because they gave into to my demands much sooner after a strip of aluminum siding fell off the inside of my door. The dealership's service department told me they did not sell aluminum strips and I'd have to replace the entire door at the tune of $600+.

I didn't argue with the kind people on Winchester Road but rather dialed directly to headquarters and told them (1) this is unacceptable (2) there is no reason not to sell me a small part (3) I will get my car fixed at a reasonable price, and finally (4) If I don't, I will blog and tweet this story to the world.

At first, I was offered a $200 discount, which would still leave me paying $400+ for a strip of aluminum. I said, "No way!" and the counter offer was on the table the next day. In the end, they replaced my door for free, and I paid a small amount for the price of labor ... about the price of a piece of aluminum.

Although men who act like me are assertive, us women get called less flattering names when we play difficult customer. I don't care and will wear the name with pride, but , err; hopefully, I haven't been too awful.

As a side note, I love my Volkswagon Eos and their service department in Memphis. I would most certainly buy another one.

I Hate Delta Airlines

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Delta

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My daughter had a flight on Delta this Thanksgiving Holiday. She started by sitting on the runaway for an hour or more because of weather. I'm not sure what sort of weather threatened Orlando, Florida, but my guess would be a winter storm system blowing blizzard like conditions through the sunshine state.

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By the time she arrived in Atlanta, her connections to Baltimore had finished loading and under penalty of law--NO PASSENGERS SHALT BE ALLOWED TO BOARD. Fear not, a flight to Knoxville prepared to take off, and we'd be passing through that city in thirty minutes. The nice man at the ticket counter plugged the changed flight arrangements into his computer and printed her a lovely paper that he signed. "Just take this to the Knoxville gate and board."

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 Lying snakes! After lugging her luggage (I guess that's why it's called luggage) through the delightful Atlanta airport, the nameless clerk–Judith Campbell– would not let my daughter onto the plane. She snarled at her as she said, "He's not authorized to change your flight." Mind you, she's not authorized to be a clerk! Instead of simply letting her on a plane,  Dumb Delta paid to put an eighteen year old in a hotel by herself, give her a voucher for breakfast, and make her get up at an unGodly hour to board an early flight--that also sat on the runway due to mechanical problems. Finally they allowed the plane to take off–NOT! Apparently the radio malfunctioned, so they stopped the take off to turn around and get it fixed.

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I spoke to the Delta folks and told them, she needs the price of her ticket refunded. The "nice" lady told me the only way to get the money back is to send her back to Orlando. She offered me a whopping $150 voucher. Wow! One-hundred, fifty whole dollars! Delta sucks! Unfortunately to use the voucher one has to get back on one of those *&;#% planes.

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 So tell me, what is your horror stories about Delta? I'm sure you have plenty since they mess up everybody's travel plans.

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For more information about the world's worst airline visit http://www.deltareallysucks.com/

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or

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http://deltaisevil.blogspot.com/

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or

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Delta Sucks at Lonely Planet 

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or

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http://dlsucks.blogspot.com/

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And there's more. 

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You can follow http://twitter.com/#!/deltasucks on Twitter

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or

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You can join a Facebook Page at

http://www.facebook.com/pages/Delta-Airlines-Sucks/362530369756 

In fact, if you Google "Delta Sucks" you will receive 

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7,450,000 results

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I mean really? Would you want to fly on an airline with that much bad publicity,

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